Support

Pharma Radar provides sourcing and market-intelligence tools for pharmaceutical professionals. For support, contact support@bulldozerstudios.com.

Problems with an answer

Open the answer in the app and select Report a problem with this answer. If an answer returns no results, the audited product flow provides for the applicable credits to be returned. If an answer identifies the wrong company or product, is missing data it should contain, or has another data-quality problem, submit a report so it can be reviewed. Support cases and replies are available from Account → Help, refunds and problems.

Store refunds

Credit packs and the Professional subscription are purchased through Apple App Store or Google Play. Cash refunds for those store transactions are handled by Apple or Google under their policies. If a store refund or revocation occurs, the service may remove the unused credits or entitlement granted by that transaction.

Paid but credits did not arrive

Open Account → Orders and answers → Restore purchases. The app asks the store for purchases associated with your store account and the server verifies transactions before granting any missing credits. If restoration does not resolve the issue, report the purchase problem from the in-app support screen or email support@bulldozerstudios.com.

Professional subscription

Subscriptions are managed through the App Store or Google Play. Use Account → Help, refunds and problems → Cancel or change the Professional plan, or use your store subscription settings. Cancellation stops future renewal according to the store’s rules; purchased non-expiring credits remain subject to the account and Terms below.

Account deletion

Use Account → Delete account and data or the external deletion page at https://bulldozerstudios.com/delete-data/pharma-radar.

About the information

Pharma Radar is decision support. It is not formal vendor qualification, a GMP audit, regulatory approval, legal advice, medical advice or a substitute for an official regulator or source document. Verify material decisions with the relevant manufacturer, regulator and qualified professional. Answers should identify sources, data dates, limits and items that could not be verified.