Support

A problem with an answer

Open the answer in the app and tap Report a problem with this answer.

• If the answer came back with no results, its credits are returned at once.
• If it named the wrong company or product, is missing data it should have, or its analyst check is late, a person reads your report and replies within two business days. Where the answer let you down, its credits are returned.
• Returned credits never expire. You can follow every report, and our reply, under Account → Help, refunds and problems.

Refunds for credit packs and the Professional plan

Purchases are made through the App Store, so Apple refunds them under its own policies; we cannot refund store payments ourselves. In the app, Account → Help, refunds and problems → Ask for refund opens Apple's refund form, or use reportaproblem.apple.com. If the store refunds a purchase, the credits it added are removed from your balance as far as they have not been spent.

Paid, but your credits did not arrive

Open Account → Orders and answers → Restore purchases. This asks the store for every purchase on your account and credits any that were missed, each one only once. If that does not fix it, report it from Help, refunds and problems → Paid, but no credits arrived, or use the form on this page.

Cancelling the Professional plan

Subscriptions are managed by the store: in the app, Account → Help, refunds and problems → Cancel or change the Professional plan, or on iPhone in Settings → your name → Subscriptions. Cancel at least 24 hours before the period ends to avoid the next renewal. Purchased credits stay in your account after you cancel.

Signing in

Enter your email and we send a 6-digit code. If it doesn't arrive within a few minutes, check your spam folder, then request a new code.

Deleting your account

Account → Delete account and data deletes your account and workspace immediately: questions, answers, shortlists, watched suppliers and credit history. It cannot be undone. Subscriptions must also be cancelled in the store. See the Privacy Policy for what is kept and why.

About the data

Answers are decision support, not formal vendor qualification or regulatory advice. Each answer lists its sources, its data date and what it could not verify. See the Terms of Service.