Privacy Policy

Effective date: 1 November 2026

The Dead Hear You: Lazarus is published by Bulldozer Studios. This policy explains what information the game stores or sends when you use its offline and online features.

Contact: support@bulldozerstudios.com

Summary

The game is single-player and can be played offline. Online services are enabled by default and can be switched off in Settings > Account & Cloud. Online services provide cloud save, device transfer, online leaderboards, server-delivered rewards and related functionality.

The game does not require an account sign-in. It creates a random player identity for online services. The game does not contain advertising, does not use advertising identifiers and does not track you across other companies' apps or websites.

Information stored on your device

The game stores progress and settings in its private app storage, including missions, rank, currencies, unlocks, settings and purchase-entitlement information needed to deliver and restore eligible purchases. Your operating system may include app data in device backups under the platform provider's own terms and privacy policy.

You can reset local progress from the game's privacy/data controls or remove local app data by deleting the app. Resetting local progress does not cancel subscriptions or erase purchase history held by Apple or Google.

Information used by online services

When online services are enabled, the game may send the following to the Lazarus service hosted on Supabase:

• Random player identity: a randomly generated player ID and secret used to identify your Lazarus online record. The service also stores a generated callsign, build/platform information and first/last contact times. The identifier is not your name, email address, Apple ID, Google account or advertising identifier.
• Cloud save: a copy of game progress, settings and entitlement information needed for cloud restore and device transfer.
• Mission results: mission identifiers and gameplay results such as outcome, difficulty, kills, stealth kills, headshots, clear time, damage, noise level and extraction result.
• Leaderboard data: qualifying mission, survival and event scores. Other players see a generated callsign and the relevant score, not your real name.
• Reward records: records showing whether daily rewards, gifts and similar server-delivered rewards were granted or delivered.
• Transfer codes: temporary codes used to move an online record to another installation.
• Gameplay statistics: on by default, and you can switch them off at any time in Settings > Account & Cloud > SHARE GAMEPLAY STATISTICS. While they are on, the game may send limited gameplay events such as session length, mission starts/results, progression, reward claims, offers shown, crates opened, energy blocks and aggregate in-game currency earned or spent. These statistics do not include free-text messages, advertising identifiers or payment-card information.
• Connection metadata: like other internet services, the hosting provider may process connection information such as IP address, request time and technical request logs to operate and secure the service.

Purchases

In-app purchases and subscriptions are processed by Apple or Google. Bulldozer Studios does not receive your payment-card or bank details from the game.

The game stores purchase-entitlement information such as product identifiers, transaction identifiers, entitlement state and subscription expiry information so it can deliver purchases once, restore eligible purchases and respond to refunds or revocations. When cloud save is enabled, this entitlement information may be included in your cloud save.

Why we use this information

We use the information described above to:

• provide cloud save, device transfer, leaderboards and rewards;
• maintain game progress and purchase entitlements;
• prevent duplicate reward delivery and abuse;
• operate and secure the online service;
• understand game balance, progression and economy performance while gameplay statistics are on;
• provide customer support when you contact us.

We do not sell personal information and do not use Lazarus data for targeted advertising or cross-app tracking.

Where online data is processed

Lazarus online data is hosted using Supabase, Inc. infrastructure in the United States (US East). Where applicable data-protection law requires safeguards for international transfers, we rely on appropriate contractual and legal mechanisms with our service providers.

Retention

Different records are retained for different periods:

• mission results: up to 180 days;
• gameplay statistics: up to 180 days;
• weekly event scores: up to 26 weeks;
• transfer codes: up to 24 hours;
• delivered reward records: up to 400 days;
• temporary request/rate-limit records: generally up to 1 day;
• core online player record and cloud save: while active, and subject to deletion after 18 months without contact;
• a one-way deletion tombstone derived from a deleted random player ID: up to 30 days, solely to prevent an in-flight request from recreating a record that was just deleted;
• hosting and security logs: retained according to the hosting provider's applicable service and log-retention settings.

You can delete Lazarus online data sooner at any time as described below.

Your controls

Turn off gameplay statistics: Settings > Account & Cloud > SHARE GAMEPLAY STATISTICS. Online features remain available, but new optional gameplay-statistics events are not uploaded.

Turn off online services: Settings > Account & Cloud > ONLINE SERVICES. While online services are off, Lazarus does not send gameplay requests to the Lazarus online service.

Delete online data: Settings > Account & Cloud > DELETE MY ONLINE DATA. This removes the Lazarus server record associated with that Player ID, including cloud save, mission results, gameplay statistics, leaderboard records and reward records, and switches online services off. See /delete-data/the-dead-hear-you-lazarus for details.

Support communications

If you email support, we receive your email address and whatever information you choose to include. We use support communications to respond to your request, investigate the reported issue, protect the service and meet applicable legal obligations. We keep support communications only as long as reasonably necessary for those purposes.

Children

The Dead Hear You: Lazarus is designed for a mature audience because of violent and horror content and is not directed to children. We do not knowingly use Lazarus online data to profile children or serve targeted advertising.

Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of or objection to certain processing of personal information. Because Lazarus does not require account sign-in, the Player ID shown in the game is the primary identifier used to locate an online record.

To make a privacy request, use the in-app controls where available or contact support@bulldozerstudios.com.

Changes to this policy

If a future version changes the information the game collects or the way it is used, this policy and the applicable store privacy disclosures will be updated before that version is released.

Last updated: 1 November 2026.