How can we help?
Check the answers below first. If yours isn't there, send us a message and we'll reply by email. Most replies go out within 2 business days.
Deadzone Run
My progress disappeared
Your progress is saved on your device, in the game's private storage. Reinstalling the game or using "Reset save" in the safehouse erases it (cloud backup arrives with online play). If the game crashed mid-raid, open it again: the raid is saved every 30 seconds and whenever the app goes to the background, and the title screen offers "Resume mission".
I bought Gold and it did not arrive
Open Shop › Wallet and tap "Restore purchases". If the app closed between payment and delivery, the store finishes the purchase the next time you launch the game. Still missing after a restart? Send us the purchase date and the order or transaction ID from your store receipt using the form below.
How do I cancel the Survivor Club?
Apple and Google manage subscriptions, not the game. On iPhone: Settings › your name › Subscriptions. On Android: Play Store › profile › Payments & subscriptions › Subscriptions. Your benefits last until the end of the period you paid for.
How do I get a refund?
Apple and Google handle all payments, so refunds go through them. On iPhone, go to reportaproblem.apple.com. On Android, follow Google Play's refund steps.
How does energy work?
Starting a raid costs one flare. You can bank up to ten, and one comes back every 15 minutes. The daily run and the tutorial never cost a flare, and you can top up with a Flare pack or Gold.
Can I play with friends?
Co-op raids and PvPvE zones are coming in online updates after launch. Leaderboards and server events are available whenever you're online.
Does the game show ads?
Not in this version. If ads are added in an update, the privacy policy, the store privacy labels and this page will be updated before it ships.
Someone is cheating
Online leaderboards are not live yet. When they are, you will be able to report a player in the game; until then, send us the details with the form below. Cheating gets scores removed and online play suspended.
What are the crate odds?
Every crate card in Shop › Crates shows its odds. Field: Common 55%, Uncommon 28%, Rare 12%, Epic 4.5%, Legendary 0.5%, with a Legendary guaranteed within 20 crates. Paid crates are not offered in Belgium; the free daily crate is.
How do I move to a new phone?
Cloud sync and transfer codes arrive with online play. Until then your progress stays on the phone you play on. The Survivor Club and the Starter pack can be restored on a new phone from Shop › Wallet › Restore purchases.
The game runs slowly or gets warm
Settings › Graphics › Battery saver turns off film grain, rain and high-resolution rendering, and Frame rate › 30 fps keeps long sessions steady. The game turns battery saver on by itself when the frame rate drops.
Can I play with a controller?
Yes. Left stick moves; A special, B shove, X interact, Y medkit, RB grenade, LB switch grenade, RT armour plate, Start pause, Back backpack.
Mercy Protocol
When is Mercy Protocol coming out?
It is in development: Android first, then iOS. Join the launch list on the game page for test invites and the release date.
How much will it cost?
The price hasn't been announced yet. Whatever it is, there will be no ads, no energy, no gacha and no data collection.
Does it need an internet connection?
No. The game is designed to play fully offline and saves on your device.
I'm testing a build and found a bug
Thank you! Use the form below and pick "Bug report". Include your device, OS version and the build number on the start screen. The in-game crash panel can copy a report for you to paste in.
Quicksilt
When is Quicksilt coming out?
It is in development for iOS and Android. Join the list on the game page for playtest invites.
Is there multiplayer?
It's planned. Quicksilt launches with the 30-mission campaign, Skirmish against the AI and The Long Shadow, all playable offline. Ranked 1v1 with leaderboards, 2v2 Siege and 2-player co-op in The Dig follow in online updates.
Will it be free?
Yes. Quicksilt will be free to play, supported by ads, energy that refills over time, and optional purchases.
Will it be pay-to-win?
No. A pass may sell honours, commander cosmetics and Task Force presets. Stats and units are never for sale, and ranked matchmaking never looks at what you've bought.
Outbreak Control
When is Outbreak Control coming out?
It is in development for iPhone and Android, with playtests next. Join the list on the game page.
What is the Kids edition?
A separate app, Outbreak Control Kids, for younger players. It is the same game with gentler art and wording, only optional reward ads (never personalised), and a parental gate in front of purchases, links and settings that matter.
How does energy work?
A mission costs 4 energy. You bank up to 30 and get 1 back every 4 minutes. An optional reward ad gives +8 energy, up to 5 times a day.
Does it need the internet?
No. Everything, including leaderboards, is offline and saved on your device.
Left2survive
Can I play Left2survive yet?
Not yet. It is in early development. Join the list on the game page to hear when there is a test.
Will it have ads or purchases?
That hasn't been decided. The current build has none and collects no data.
Will it support controllers?
Yes. Gamepads are supported alongside touch controls with gyro aiming and adjustable aim assist.
Studio & account
Who is Bulldozer Studios?
Bulldozer Studios is the trading name of independent developer Pratik Abichandani. On the App Store and Google Play our games are listed under the developer name "Pratik Abichandani". It is the same team.
How do I delete my data?
See Delete my data for in-game steps and a request form for anything stored on our servers.
How fast do you reply?
We're a small studio. We aim to reply within 2 business days, and within 30 days at most for privacy requests.
Send us a message
The more detail you give, the faster we can fix it.
- Your device model and OS version (for example, iPhone 15 · iOS 18.2)
- The game version: Deadzone Run shows it at the bottom right of the title screen
- For purchases: the date and the order or transaction ID from your store receipt. Never send card details or passwords.
Prefer email? support@bulldozerstudios.com